CiT & Cash Center Management
B2B Resource Sharing System

Outsourcing of CiT operations is a complicated issue not only for service providers , but also for service users. On one hand CiT service providers aim to standardize CiT business processes and interfaces to the customers in order to streamline their operations and cut costs. On the other hand, service users expect their outsourced operations to integrate smoothly with their internal operational structure, and demand the best service level at the best cost .

Requirements of CiT service users may vary wildly. Very large banks usually prefer to outsource only their CiT field operations, but retain the management of their cash centers. Midsize banks or specialized finance institutions may prefer to outsource their cash centers as well as their field operations. A retail chain that handles large volumes of daily cash will have a requirements set which is very different than that of a bank. The internal operational structures of service users also vary to a great extent. In fact, in CiT outsourcing industry, there is not one single SLA agreement which is not customized to a certain extent.

In emerging markets like Turkey, CIS Region or South Africa, management of CiT outsourcing is even more complicated due the transient phases through which these countries go through. In Turkey, for instance, CiT companies currently control less than 15 % of the industry; as most banks and organizations traditionally run their own CiT operations and hesitate to switch to outsourcing for a number of reasons. The relatively young CiT service providers which need to grow in scale to cut costs and offer better prices, have to compete with their potential customers, and yet to make decision makers believe in the virtues of outsourcing.

With Maestro Cooperate B2B Resource Sharing System, Solice Technologies responds to a common problem of the CiT industry. We make possible "transitions"; help CiT operators to adapt to extensively varying needs of the customers, and make it easier for reluctant bank managers to test drive outsourcing partially, but to continue making best out of their current investments in CiT equipment and personnel.

In other words, Maestro Cooperate is an application that brings together institutions (banks, CiT service providers, large scale retail chains, etc.) which own CiT resources, run cash centers and CiT operations for a common cause: Cutting costs, helping to rationalize the industry, and starting to do it today.

In summary, Maestro Cooperate makes possible:

• Sharing and better utilization of resources (personnel, vehicle, route, etc.) which are not fully exploited
• Reduced operational time and costs
• Increased performance in CiT operations
• Reduced investment costs
• Increased service precision and better customer satisfaction
• A win-win business case for all parties that cooperate